Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and specific preferences for your floral needs. Payment details are collected when you place orders, though secure processing is handled by our payment partners.

For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery timelines, and budget considerations to help us tailor our service to your business requirements.

Our site automatically gathers technical data when you visit, including your IP address, browser type, device details, and how you navigate our site. We use this information to enhance site performance and to understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to complete flower orders and deliver exceptional service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance purposes

We also use aggregated, non-identifying information to understand market trends and enhance our operations. For instance, we might analyze which types of arrangements are most popular across seasons to better prepare our inventory.

With your explicit consent, we may send information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our business ecosystem and is shared only when necessary to provide our services or to comply with legal requirements.

We collaborate with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the specific services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems employ encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures safeguard our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store complete credit card numbers on our systems; this data is handled by certified payment processors who specialize in secure financial transactions.

While we implement strong security measures, no system is entirely free from risk. We continuously monitor and update our security practices to address evolving threats and maintain the highest protection standards possible.

Your Rights and Choices

You have several rights regarding your personal data. You can request access to the information we hold about you, request corrections to any inaccurate data, or ask us to delete your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We retain your information only for as long as needed for business purposes and legal obligations. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request their removal.

When we no longer require your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests like fraud prevention.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors interact with our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for the site to function correctly – they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to learn how visitors use our site. This helps us identify popular content, optimize page performance, and enhance user experience. This data is collected in aggregate form and does not identify individuals.

You can control cookie settings through your browser preferences. However, disabling certain cookies may impact some features and your overall browsing experience.

Business Transfers and Changes

If Quantiro Vexalum undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of any such changes and ensure your information remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantive changes occur, we will notify you by email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative changes may be made without prior notice. We encourage you to review this policy occasionally to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently gathered data from someone under 18, we will promptly delete that information from our systems.

If parents or guardians suspect we may have collected data from their child, they can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within the United Kingdom jurisdiction. Some service providers may process data internationally. When this happens, we implement appropriate safeguards to protect your information in line with applicable data protection laws.

We comply with United Kingdom data protection regulations, including those governing business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards within United Kingdom's digital economy.